FAQs and Policies
If you have a question not answered below, email visitorservices@patrolley.org. To check hours and admission information, please go to the Visit Page.
Tickets can be used all day long. Once general admission tickets have been purchased, guests may freely leave the museum and gain re-entry in the same day. Just show your ticket when returning to the museum.
Yes! As of November 2023, self-guided exploration of the Trolley Display Building is now available, with regular guided tours as well.
We recommend 1.5 to 2 hours for a visit.
All of our buildings at the Museum are accessible and ADA compliant. We do have a trolley that has been modified to accommodate wheelchairs, via a wheelchair lift. In order to properly accommodate you, we do hope that you provide at least 24 hours advance notice of your visit whenever possible. Staff can also provide lower steps for ease in boarding the trolleys. For additional information, please visit our Accessibility page.
The guided tour of the Trolley Display Building lasts about 30 minutes. The platform where you board the trolley is adjacent to the Welcome and Education Center. Please note that boarding the trolleys can also be difficult. The steps on and off of these cars can be tall. For assistance in climbing aboard, please feel free to ask your motorman/guide for portable steps and assistance.
Yes, we encourage you to bring a stroller if you need one for your child. Please note that boarding the trolleys does involve stair climbing and the stroller may need to be folded and stored during the ride.
We do not have a cafeteria or cafeteria seating available at our museum.
In the warmer months, we do have outdoor picnic tables. Groups are invited to bring a picnic lunch and dine by the tracks where they can watch the cars go by.
Indoor event space is available to be set up as indoor eating with advance notice. Additional costs apply to rent this space as indoor seating. If you are interested in renting this space, please visit our Groups and Special Requests page for more information.
While we do permit outside food and drink to be eaten outside, we do ask that no food or drink are consumed on our antique streetcars. Please do not consume food and drink in the exhibit areas.
Water bottle refill stations are located around the Welcome & Education Center.
Groups are invited to bring a picnic lunch and dine by the tracks where they can watch the cars go by. An indoor facility is available with advance notice and reservation is required, additional costs apply. If you are interested in renting our facility, please visit our Groups and Special Requests page for more information.
Only service dogs are allowed at the Museum. No other pets are permitted. Dog owners are responsible for cleaning up any waste.
Reservations are required for all group tours. Groups of 20 or more qualify for special group rates. Please visit our Groups and Special Requests page for more information.
The Museum encourages photography and the use of video cameras for personal use. Sale, rental, or other commercial use (other than for editorial use is prohibited without prior written authorization, including signing a single-use license agreement, and payment of fee. Commercial photography includes, but is not limited to, wedding photography, professional portraits, modeling, media, and images for resale in any form. Please visit our Groups and Special Requests page for more information or to book a Private Photography Session.
Museum personnel often take photos, videos, and other recordings while visitors are at the Museum. These photos/recordings are taken during regular visitation days, special events, group visits, and other occasions.
By visiting the Museum, visitors grant permission for the Museum to use said photographs and recordings for social media, other marketing, and documentary purposes. When using the photos/recordings, the Museum will not include any names or personal information of the persons in the image, unless otherwise agreed upon.
Additional permissions are requested for groups with children, such as Field Trips and Summer Camps.
There are several great museums in Pennsylvania and around the country. Please visit our Transfer Table page for more information.
Washington, PA is a vibrant community with a lot to offer. Please visit our Transfer Table page for more information.
The Pennsylvania Trolley Museum requires that all visitors, including members, under the age of 16 be accompanied by an adult at all times while visiting the Museum. All adult visitors must supervise the minors in their party at all times. Exceptions to the foregoing policy include the following:
- Scout Programs (“Scouts”) and/or Group Programs, including but not limited to Field Trips (“Groups”):
- When Groups book a visit to the Museum, it will clearly be conveyed that the Group Leader is aware and will maintain at least a 1:10 chaperone to student ratio.
- Scouts must be accompanied by their scout leader and/or be signed in and out by an approved adult each day.
- Summer Camp
- Students who are signed up for Summer Camp will need to be signed in and out by an approved adult each day.