Programs and Store Intern
The Pennsylvania Trolley Museum is dedicated to sharing the compelling story of Pennsylvania’s Trolley Era history with a diverse audience through educational programming, special events, and the maintenance, preservation, and restoration of the Museum’s extensive trolley collection and archives. Visitors to the Museum are invited to ‘ride into the past’ on a scenic 4 mile round trip on an antique trolley, take a guided tour of the Trolley Display Building, view exhibits, and try the trolley simulator.
Working alongside Museum staff and volunteers, the intern will interact directly with the public to support the visitor experience and have the opportunity to develop and implement a program of their choosing in conjunction with Museum staff.
Duties and Responsibilities:
- Serve as frontline staff to greet and direct visitors, answer questions, and provide information about the Museum (tour and ride schedule, ticket prices, etc.).
- Assist the Educator and Coordinator of Volunteers and Public Outreach & Programming with daily and monthly visitor and educational programs.
- Support the Operations Department by providing guided tours of the Trolley Display Building and Founders Car Barn and serve as a conductor during trolley rides.
- Assist the Store Specialist/Host with birthday party rentals as needed, including room set up and clean up.
- Assist with store and ticket purchases as needed.
- Answer the main phone line and make calls to confirm rentals as needed.
- Assist with sanitization of trolley cars, exhibits, and Museum facility as needed.
- Additional administrative duties as assigned.
Experience and Skills:
- Preference will be given to students who have completed at least one year of college prior to the start of the internship in the fields of history, education, tourism, business, museum studies, or other related fields.
- Previous customer service experience or work with children strongly preferred.
- Good communication skills and ability to comprehend verbal and written directions.
- Positive attitude and willingness to learn new information and skills.
- Prior register and cash handling experience is a plus.
- Must be comfortable walking and standing for extended periods of time and working in both indoor and outdoor environments.
- Interest in transportation or knowledge of transit history or technology beneficial.
The Programs and Store Intern is a 12 week internship from June to August. This position is scheduled for 24-28 hours a week, primarily working Friday through Sunday. A $1,500 stipend is provided with the internship. Specific start and end dates will be negotiated. On-site training will be provided to conduct tours and serve as a trolley conductor. Interns must be able to pass a background check. Pennsylvania residents will need to obtain Act 33 and Act 34 clearances prior to start date.
To apply, please submit a resume and cover letter describing your interest in the position and how the internship fits your career goals to Sarah Lerch, Educator at email@example.com. Applications are due by Sunday, March 28, 2021.
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by an internship position.