The Pennsylvania Trolley Museum is
Closed
due to the recent upsurge of cases.
Updated: November 29, 2020
As of November 17, the Pennsylvania Trolley Museum is closed to the public for the rest of the year and into next season. A reopening date has not yet been announced. The Museum made the difficult decision to cancel the Santa: A Gift of Four Seasons event due to the worsening pandemic. We consider the safety of our visitors, volunteers, and staff to be of top importance, and though we had designed the event to comply with state COVID-19 guidelines, we felt it was safest to cancel the event and all public operations until further notice.
Please stay tuned to our website and Facebook for the latest information.
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June 2020 update:
Timed ticketing must be adhered to.
The Trolley will make just 5 trips each day and a maximum of 25 people allowed on each ride.
- 10:00 AM
- 11:15 AM
- 12:30 PM
- 1:45 PM
- 3:00 PM
Thursday bookings at 10:00 AM are reserved for high risk visitors. The Center of Disease Control (CDC) defines high risk as individuals as adults (age 65+) and people of any age who have serious underlying medical issues.
Click here for high risk reservations
New Pricing:
Adults………………………………………….$12
Seniors (ages 65+)…………………………..$11
Children (ages 1-15)…………………………$10
Children under 1……………………………..FREE
Museum Members…………………………..FREE
What your visit will look like:
- The ticketing area will open at 10:00 AM each day.
- Masks or face coverings are required – please bring one with you!
- Your visit will be approximately 1.5 hours long.
- When you arrive, please have your online ticket available via printout or mobile device
- The store hostess will welcome you, check you into the ticketing system and then provided you with a wristband.
- The store hostess will welcome you, check you into the ticketing system and then provided you with a wristband.
- Your tickets are good for only the tour/ride time that you purchased tickets for. Trolleys will depart exactly at the time that you are scheduled.
- Directional signage will be located on the floors throughout our facility. This will help manage social distancing and help flow of traffic.
- Your tickets are good for a trolley ride on our 4-mile (roundtrip) track, a trolley ride to our Trolley Display Building, a tour, and entrance into our exhibit space.
Please read about how the Pennsylvania Trolley Museum will promote a healthy and safe visit:
We understand that you are all eager to take your first trip on one of our beloved trolleys. That’s why PTM has developed a 3 week process of preparing the museum for reopening.
During the week of June 8-12, select Pennsylvania Trolley Museum staff and approved volunteers will reenter the facility. During this time, we will be training our amazing team of staff and volunteers on our new protocols and expectations to ensure a safe and welcoming environment for you to visit. The museum will prepare all areas and will be adhering to all CDC and Department of Health state guidelines.
The weeks of June 15 & 22, Staff will begin working in staggered shifts. Trolley Maintenance, Restoration and Building Maintenance volunteers will be back in the facility prepping everything that is needed before opening. At this time, all ticket sales for the summer will go on sale online. The museum will then finalize all items needed to establish a safe and welcoming environment for our visitors.
Please know that we are doing everything possible to have your return be safe and enjoyable. Attached to this email is a list of how the Pennsylvania Trolley Museum will follow the best practices for businesses recommended by the Pennsylvania Department of Health during the ongoing Coronavirus pandemic. Continue to check our website for updates as we prepare the museum to welcome you all back!
On behalf of the Museum, I want to thank you for your ongoing interest and support particularly during these challenging times. We look forward to reopening and offering services that will enhance your member and volunteer experience.
Sincerely yours,
Scott R. Becker
Executive Director
Regulating the number of visitors for safe social distancing:
- Our museum will be operating at 50% capacity per Pennsylvania requirements.
Staff training and procedures:
- Masks will be required for all Pennsylvania Trolley Museum staff, volunteers, and contractors.
- All returning staff members and volunteers will learn the proper way to wear a mask, wash hands, maintain social distancing, and other safety protocols.
- Staff and contracted cleaners will be trained on updated cleaning procedures and new cleaning materials.
Re-opening procedures:
- We will thoroughly clean our facilities and institute enhanced cleaning protocols, in adherence to CDC guidelines.
- Free-standing hand sanitizing stations will be installed throughout our public spaces.
- Timed ticketing will allow us to limit the number of guests in and control visitor flow.
- We will remove or limit the use of interactive exhibits to limit touch points.
- One-way traffic flow will be utilized through way-finding floor signage.
- A Plexiglass shield will be installed at our ticketing/store register.
- Visitors older than age 2 will be required to wear masks. Any visitor displaying signs of illness will be escorted out of the building; or, if they need assistance, will be taken to a private room designated at each facility until they can be assisted out of the building by family or ambulance.
- Social distancing of 6’ will be implemented and monitored throughout our museum. Parties entering our museums together may remain together, and children must remain with an adult at all times
- Volunteers will be trained to follow CDC guidelines and ensuring that visitors are following social distancing guidelines
- High touch-point areas throughout the day and restrooms will be sanitized each day
- Our Museum Store will be open and adhering to social distancing guidelines
Getting in Touch
While staff is working from home, please reach out via email for the quickest response. Museum staff is currently available by email only, Monday-Friday 8:00am-4:00pm.
Research Librarian: librarian@patrolley.org
Business Manager: businessmanager@patrolley.org
Development Assistant: development@patrolley.org
Executive Director: director@patrolley.org
Educator: education@patrolley.org
Outreach and Programs: assistant@patrolley.org
Visitor Services: visitorservices@patrolley.org
Volunteer Coordinator: volunteer@patrolley.org
See our directory for more contact information.
Important
To help prevent the spread of COVID-19, please postpone your visit and stay home if:
– You have recently traveled from one of the areas with widespread cases of the virus
– You are feeling unwell, having breathing problems or have a fever (if you think that you have the virus, stay at home and call a medical professional)
– You suspect you may have been exposed to someone diagnosed with COVID-19
In the museum
If the above cases do not apply to you, to protect yourself and others while in the museum, it is important to:
– Stay at a respectful distance (at least 6 feet) from staff members, volunteers, and other visitors.
– Avoid close contact with other people (shaking hands, hugging, etc.).
– Regularly wash your hands with soap and water or, if unavailable, use an alcohol-based hand sanitizer.
– Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze.
– Always wear a mask or face covering.
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March 12, 2020 Update:
We take our visitors’ health and safety very seriously. The Pennsylvania Trolley Museum has made the decision to cancel or postpone events through May to help prevent the spread of COVID-19. Events affected include Bunny Trolley, Scout Merit Badge Day, Daniel Tiger’s Weekend, and private rentals or events.
We strongly recommend that all visitors continue checking our website for additional museum updates.
Did you purchase tickets to one of the events?
Your ticket purchase will be fully refunded within 7-10 business days.
Are other activities canceled at the museum?
The Western Pennsylvania Trolley Meet scheduled for June 26-27, the Truck Show scheduled for June 27, and the Car Show scheduled for June 28, have been canceled.
The Pennsylvania Trolley Museum will remain temporarily closed for an extended period. Once an opening date is set, we will be sure to update our webpage and announce the dates on our social media pages. We thank you for your patience during these difficult times!
We are still booking field trips, birthdays, room rentals and tours for later in the year. For parties and rentals, please email visitorservices@patrolley.org. For field trips or group visits, please email education@patrolley.org. For questions about Scout Day, please email assistant@patrolley.org.
**If you have previously booked a birthday party, field-trip or rental, please know that the museum fully understands if you decide to cancel. For those who cancel, the museum will refund you your full deposit amount.
Updates on the situation
To keep your family, friends, and community safe, please visit the CDC’s website for more information about COVID-19: https://www.cdc.gov/coronavirus/2019-ncov/index.html
Thank you,
-Pennsylvania Trolley Museum staff